Loading... Please wait...

Shipping, Returns & Warranty

dscf0329.jpg

Shipping

We can ship to virtually any address in the World. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

We offer free shipping to U.S. & Mexico!

When you place an order, please remember that all our products are handmade and we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. If shipping free is not available in your Country, depending on the shipping provider you choose, estimated shipping date and cost may appear on the shipping quotes page. We will send you an email with all this information.

Returns Policy

PLEASE NOTE: All our products are carefully handmade with hours of work to offer the best quality possible. Due to the nature of our works, each product is unique and slight difference or defects should be considered of great value as expression and result of an artisan work.

For U.S. and Mexican customers: You may return your order within 15 days of delivery for a full refund if the return is a result of our error (you received an incorrect or defective item).

If the product arrives damaged please notify us within 24h of receipt of the goods with a couple of photos showing the problem.

At the moment all sales are finals outside the U.S. and Mexico. 
In the case you are eligible for a refund, you should expect to receive it within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return with the reason why. We will respond quickly with instructions for how to return items from your order.

WARRANTY 

We offer lifetime warranty for all our products.

This warranty will be nil and void if products are not used for the purpose they were designed for.

In order to process a warranty claim, customers must advise Amoretti Brothers in writing within the time

frames stated above.

To facilitate a faster response, providing an invoice number and / or the name of the person who

purchased the goods will allow us to verify the purchase date.

Amoretti Brothers will process this claim within 10 business working days and offers one of the following

alternatives:

*  Arrange to have the product repaired

*  Provide a full replacement at the cost of Amoretti Brothers

 

 

 

Sign up for our newsletter

View Cart Go To Checkout